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Customer Service

 


CONTACT US

Customer Service 1 877 838 6151

Email:  nicki@hatsscarvesandmore.com

I always return emails within 24 hours, with the exception of weekends. If you do not get a reply, your email may have gotten rejected due to the spam filter. Please try  nickiserq@msn.com or phone me.
Snail Mail:
Hats, Scarves and More
2527 N. Stevens St.
Spokane, WA 99205
Phone:
1-877-838-6151 Toll Free
8am-8pm pacific time


ORDERING

I want to make your shopping experience as easy as possible. I offer several ways to place an order, and several payment options. Please choose the method that is easiest and most comfortable for you.

Order online:
Browse our online store, select your items, and check out when you’re ready. It’s that easy!
Order by phone:
Browse our online store, select and write down the items you’d like to purchase, (make sure to note color and size) and call me at 1-877-838-6151 Toll Free. Please call between 8:00 am and 6:00 pm, Pacific time. If you get my voice mail, please tell me how late I can call you back, and please include your time zone.

Feel free to call or email if you have any questions about any of the items in our store, or if you would like me to make suggestions or recommendations for you or for a gift. You can even send a photo of yourself or the person you are buying for, and I can help you select the perfect item.

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GIFT ORDERS

If the “Ship To” and “Bill To” information are different, I will assume that the order is a gift and I will not include price tags on the item or the invoice. All orders are wrapped in tissue paper and satin ribbon, with a hand written note saying it is from you. If you would like me to say something special, please write it in the comments box at check out.

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PAYMENT OPTIONS

I accept Visa, MasterCard, Discover American Express, Pay Pal or Payments by Amazon for all online orders. When ordering by phone, I accept Visa, MasterCard, Discover, American Express.

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RETURN POLICY

I hope you are delighted with your order. If any item does not meet your expectations, I will give you a full, no hassle refund or exchange. It’s really pretty simple:

Please ship your return with in 30 days of receiving your order. Scarves, turbans etc may be returned in a padded envelope or a box. Please return hats in a box so that they do not get crushed or bent in the mail. Use whatever shipping method is easiest for you. (US Mail, UPS, etc) It is not necessary to use Priority Mail, however if you use Click and Ship and print your label online, your package can be tracked and there is no additional charge for delivery confirmation. You can include your package with your outgoing mail and save a trip to the post office.

All merchandise must be completely new and unworn, with all tags intact. All items must be free of loose hairs, make up, perfume and other odors.

If a return is made due to an error on my part, I will send you the correct item along with prepaid postage to return the incorrect item. A a detailed Return Policy will also be included in your order.

Exchanges

If you want your new item quicker, place a new order and we’ll refund the original item upon it’s return. Or send back the item you’d like to return, include a note of what you’d like in exchange. If the item you’d like is more expensive, I’ll phone you for payment information. I do not store credit card information. Free shipping on exchanges.  

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REFUNDS

A credit, less shipping charges, will be issued to your card within 5 days.


PRIVACY

At Hats, Scarves and More, your privacy and trust are guaranteed. Your information is secure and absolutely confidential. All personal information will be used solely to process your order. I will never phone or email you unless I have a question or important information regarding your order. I will not sell or share your information with anyone, ever.

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SECURE SHOPPING

When you make an online purchase, your personal information and credit card number are sent to a secure server, Authorize.net, using Secure Socket Layer. (SSL)

SSL encrypts (converts) your information into codes that only Authourize.net can recognize. This allows your information to travel safely over the internet, without others accessing it. When shopping on the website you’ll see the web address or URL for that page in the top bar of your browser. When you go to the checkout page, you’ll notice that the URL now has a “https” in front of the page address. That indicates that your connection to the server is secure. Hats, Scarves and More does not have access to your credit card number.

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CREATING AN ACCOUNT

When you check out, you will be given the option to create an account or check out as a guest. If you create an account, your name and shipping information will be stored and automatically filled in the next time you shop with us, saving you the time and trouble of listing it again. Your credit card information is not stored with us.

We will not automatically list you on our newsletter / email list. If you would like to join our newsletter for new arrivals, sales and coupons you’ll find the sign up at the bottom of each page.


SHIPPING

Domestic Shipping

Don’t you hate high shipping prices? Those so-called “handling fees” that can add 10-30% to your purchase? So do I!

At Hats, Scarves and More, I charge actual shipping prices only, based on the estimated weight of your order. With the exception of holidays and weekends, orders ship the next day, via USPS Priority Mail, which means you’ll receive your order in 2-3 days after it leaves here. (Spokane, WA) Post office boxes okay. If U.S. mail does not deliver to your physical address, please use a post office box or work address.

All items in our store, with the exception of hats that require a fairly large box, are under a pound. That means most orders ship anywhere in the U.S.A, including Hawaii and Alaska, for $6.00 – $7.89.

Free priority mail shipping, every day, on orders over $100. U.S.A Only. Express Mail also available.


International Shipping

I am happy to ship orders internationally.

I offer Priority Mail International, Express Mail International and First Class International. Express Mail International takes 3-5 business days. Priority Mail International takes 6-10 business days. First Class International is considerably less expensive but usually takes 2-3 weeks.

Rates for Priority and Express are based on a minimum charge of up to 1 pound, but do not increase much for boxes over a pound. First Class is based on ounces.

To see what your shipping rates and options will show at checkout.

Examples of international rates: Up to 1 pound:

Great Britain: Priority Mail $42.00 Express Mail $50.00 First Class $16.75

Canada: Priority Mail $28.00; Express $37.50 First Class $10.55

Customs Charges: Customs charges and policies vary per country and are out of my control. It’s my understanding that declaring your order as a gift does not free it of customs charges in most countries. Please check with your local customs office to find out what your customs charges will be.

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